![]() NOTE: if a match is also found for the number in Exchange (Online), then that result will have precedence and will be shown instead of the information on the PSTN call. The display name specified in the From field on the Direct Routing SIP INVITE or on the PSTN call coming in via Microsoft Calling Plans, will be used on the incoming call toast. Requirements Direct Routing or Calling Plans You can display the phone numbers on the source object by using the following commands in Exchange Online PowerShell. The match will be a direct string match of the normalized phone number against the following object properties: You can do a quick check if the object is mail-enabled by using the following cmdlet in Exchange Online PowerShell: ![]() ![]() Mail-enabled security groups and distribution groups.The source object containing the phone number(s) to be matched against need to be mail-enabled in Exchange, either in Exchange Online or in Exchange on-premises with an Exchange Hybrid deployment. The callee, in your tenant, needs to have a Exchange Online mailbox. The following order will be used to check and the last one will always override: With RNL the system converts the number that is calling you to a name configured in your outlook contact or even Azure Active Directory. When you receive calls in your Teams client Reverse Number Lookup (RNL) will show the displayname instead of the actual phone number. 2 min read Microsoft Teams What is Reverse Number Lookup (RNL)
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